Why Settle On Customer Feedback From Just Any Mystery Shopper Service?
"A positive impression leads to a bond between the consumer and the concept. That bond leads to a transaction that contributes to immediate short term growth and has the power to create a relationship that can last a lifetime. "
- Don Bode, CEO
Consumer Research Group
High quality Customer Feedback, one of the most powerful management tools available to the senior management of the retail chain store organizations today. But choosing a reputable shopper service or feedback provider can be crucial! Now the advantages of the Consumer Research Group are available to both regional and national concepts. In just ten years CRG has earned a solid reputation for providing hard hitting, high quality (Guaranteed in writing!), yet cost effective, customer feedback.
Our Customer Feedback is:
Responsive - First of all, we listen to your needs and wants. While the goals may be similar, we at CRG believe no two organizations have identical concerns. The foundation of our results getting service is a highly refined, comprehensive reporting format. The basic concept was developed in 1991 through the guidance of the Market Research Association of America. Since then customized versions have logged in a total of in excess of 49,200 field assignments.
Our experience has taught us today's retail management want and need customer feedback. But, they want it presented in a concise yet informative format. Data that has been translated and summarized into management information. We believe the value of our service lies in bringing you, the retailer, valid feedback presented in the professional manner you want and deserve, all while it's still news!
Rewarding - Maximal rewards of a customer feedback service will only be realized if the front line servers feel the service is supporting them. Unprecedented performance can be expected when the server, interfacing with the customer believes their shopper service is on the look out for people doing it right! Looking for opportunities to reward and recognize employees giving exemplary service. The kind of service that not only keeps customers coming back, but telling others!
CRG's exclusive, results getting Reward and Recognition option is an exclusive "Turn-Key" motivational tool available only to CRG's business partners. CRG's exclusive "Shopper's Choice®" awards have been designed to reward both the individual as well as the team in their efforts to satisfy your customers. Be sure to include this vital option in your CRG service package for maximal results!
Reliable - Both Quality and Reliability must be present if an optimal service is to be expected. While we will never take it for granted, we continually receive praise for always being there as promised.
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