Client Service Options
Follow
this link to find out what a
Mystery Shopper or a Secret Shopper
is
and why is their
feedback so
valuable to the retail chain merchant?
-
CRG's
Popular
Service Options
On
Site Monitoring
(most effective method) -
The foundation for evaluating the true retail customer experience.
Today's successful regional to national retail chains in America have come to rely on this
form of monitoring as a necessary management tool. Follow this link to
the answer why!
Target Intercept Surveys
-
A process of interviewing customers on the retailer's
premises, retrieving data that address areas of concern or perhaps dictate a
course of action. Interviewing exiting Customers is a popular form of Target
Intercept Surveys.
Tele-Shop
Surveys
-
A highly
efficient and cost effective means of reaching out and monitoring retail chain
locations near and far. How phone orders are handled is a popular Tele-Shop
Survey campaign.
Find
out which option is best for your organization!
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