Retail Chain Service Options • Mystery Shopping Benefits for today's Retailer • Join Our Team as a ProShopper® • Contact Us
Are you wondering why some retail chain organizations continue to flourish in spite of headlines like above? Today's successful chains never stopped funding their key competencies -- employee recruiting & training, customer service and product innovation. Today, mystery shopping has evolved as the most cost efficient means in monitoring your customer's overall experience.
Once in place, the CRG Mystery Shopping team goes to work monitoring your...
People 
 | Are your
employees promoting your concept? |
| Are your people
bringing in extra dollars through suggestive selling? |
| Are your staff
members expressing their appreciation for your Customers? |
Products
|
Are
your products being presented |
|
Are
your products supporting your |
|
Do your quality
standards vary from |
Procedures
| Theft and Loss
Prevention. |
| Safety & Security
violations. |
| Are your employees
building |
Announcing CRG's Exclusive Shopper's Choice ™ Performance Awards.
Designed to recognize both Individual and Team efforts in providing exemplary customer service. An undeniably invaluable competitive advantage in today's market!
Here are just a few comments from our business partners...
"...since we began using CRG's undercover shoppers, our organization went from
below the national average for our concept to beating them all!"
- L. Sargent, Multi-unit Taco Bell franchise
"While we had used other mystery shopper companies before we enlisted the
services of the CRG organization, we have now come to rely on their exemplary
support."
- B. Sullivan, Malibu Entertainment Worldwide
"I can, without reservation, recommend the services of Don Bode and the
Consumer Research Group to any retail chain operation in search of a reliable secret
shopper service that will not only support their survival, but their success in tomorrow's
market."
-
Bob Kouba,
Vice President of Airport Concessions Operations
Click here for an actual on site Customer Service audit, FREE of charge or obligation! Then YOU can be the judge!
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