Today's successful concepts are placing an ever important focus on their key competencies -- recruiting & training, customer service and product innovation. Yet, all of these survival tactics may be in vain, if not continually monitored. Mystery Shopping, also known as Secret Shopping and Customer Service Reporting, is time tested and proven to be the most cost effective means of monitoring and reporting on the meaningful aspects of your Customer's Experience. And CRG's own highly acclaimed ProShoppers® deliver a complete, accurate and objective report that places the reader right at the scene!
- Don Bode, CEO
CRG Mystery Shoppers
America's premier mystery shopping service.™
Once in place, the CRG ProShoppers® go to work monitoring your...
employees promoting your concept?
your products being presented according to your standards?
your products supporting your
Do your quality
standards vary from
location to location?
Here are just a few comments from our business partners...
"...since we began using CRG's undercover shoppers, our organization went from
below the national average for our concept to beating them all!"
- L. Sargent, Multi-unit Taco Bell franchise
"While we had used other mystery shopper companies before we enlisted the
services of the CRG organization, we have now come to rely on their exemplary
- B. Sullivan, Malibu Entertainment Worldwide
"I can, without reservation, recommend the services of Don Bode and the
Consumer Research Group to any retail chain operation in search of a reliable secret
shopper service that will not only support their survival, but their success in tomorrow's
- Bob Kouba, Vice President of Airport Concessions Operations
CRG's exclusive Shopper's Choice™ Award for Customer Service Excellence.
Welcome! You are visitor no.: since our last update. Be sure to "book mark" us to make your return visits easier!
This site best viewed with browser versions 6.0 or later. Click on the product of your choice to download a FREE copy of the latest revision.
CRG ProShoppers All rights reserved 2013